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Automation that works across all four channels

Chatbots answer on WhatsApp and Arattai. Sequences follow up by email and SMS. Events from any channel start, change or stop a journey, and smart fallback makes sure the message gets through.

Drip sequences

Write each step once and choose its channel, delay and condition. Quiet hours hold messages overnight in your time zone.

  • Send only if they have not opened, clicked or replied
  • Stop when they reply, click, unsubscribe, buy or submit a form
  • Enroll by event, by list, from a flow step or from your website by webhook
  • Ready-made journeys for welcome, abandoned cart, event reminders and win back
  1. 1
    Your store tags the contact "cart-abandoned"

    Journey starts

    The tag is the trigger. A webhook from your store can also enroll them with the cart link.

  2. 30 minutes later

    Smart send: WhatsApp, then SMS, then email

    One reminder on the best channel available for that person.

  3. 3
    1 day later

    Email with the products they left

    Clicks are tracked and can tag the contact.

  4. 4
    2 days later, only if they did not click

    Last-chance SMS

    The journey ends early if they buy (tag "purchased") or reply.

Chatbot flows, now multichannel

The drag and drop builder you use for WhatsApp bots now runs on Arattai chats too, and can send SMS, email and Arattai templates from any step.

Start on any event

Not just keywords: a new contact, a tag, a form, an email click or a failed WhatsApp message can start a flow.

Wait for something

Pause until the contact replies, opens, clicks or receives a message, with a timeout branch if they do not.

Smart send step

Try channels in your order and stop at the first that works. Later failures move on automatically.

Send SMS and email

DLT templates or text by SMS, and tracked marketing email with an unsubscribe link.

Arattai templates and chats

Send approved templates and answer Arattai messages with buttons shown as numbered options.

Start a sequence

Hand a qualified lead from a chatbot to a multi-day nurture journey.

Events you can automate on

New contact addedTag added to contactContact added to a listWhatsApp form submittedCustomer sends a message (any channel)Email openedEmail link clickedUnsubscribed from emailEmail bouncedWhatsApp deliveredWhatsApp readWhatsApp failedSMS deliveredSMS failedArattai deliveredArattai readArattai failed

Smart fallback for campaigns

Add a backup channel to any WhatsApp or Arattai campaign. People whose message fails, or is still not delivered after the time you set, get the backup message once. Everyone else gets nothing extra.

Diwali offer campaignBackup: SMS, then email
SMS
Not on WhatsApp
Email
SMS failed

Start reaching people on all four channels this week.

Connect one channel to begin. Add the others when you are ready.

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