About SG Reach
SG Reach is a customer engagement and marketing automation platform for WhatsApp, email, SMS and Arattai. It is designed and developed by Sprite Genix.
What does SG Reach do?
It lets a business send campaigns, answer customer chats as a team, and run automated journeys on four channels from one web application. Chatbots handle common questions, drip sequences follow up over days or weeks, and smart fallback moves a message to the next channel when the first cannot deliver it.
How is it different from a WhatsApp only tool?
Each channel is built in properly, with its own campaigns, templates, compliance settings and delivery tracking, and every channel shares one contact list and one automation builder. A journey can start on WhatsApp, continue by email and end with an SMS reminder.
Why do customers connect their own accounts?
So that your number, your sender reputation and your customer relationships stay yours, and so you pay Meta, your SMS gateway, your email provider and Arattai directly at their own rates. SG Reach does not add a markup on messages.
Who builds it?
Sprite Genix builds and runs it. The SG Reach team writes the product, the help centre and the blog, and every blog article lists its sources.
How we build it
Security first
Isolated workspaces, encrypted credentials, two-factor sign in for every user and signed webhooks.
Consent on every channel
Separate opt-ins for WhatsApp, email, SMS and Arattai, one-click email unsubscribe and automatic bounce suppression.
Honest pricing
Published plans, no message markup, and a free trial without a card.
Channels
Start with one channel. Add the rest when you are ready.
Every new workspace starts with a free trial of all four channels, chatbots and sequences. No card needed.