Help centre
Short, direct answers about what SG Reach does, how it works, what it costs and how it protects your data. Each answer comes first, details follow.
About SG Reach
What is SG Reach?
SG Reach is a customer engagement and marketing automation platform for WhatsApp, email, SMS and Arattai. It brings campaigns, a shared team inbox, chatbots, drip sequences, AI tools and reports into one web application. It is built by Sprite Genix.
How does SG Reach work?
You connect your own accounts: a WhatsApp Business number, an SMTP provider for email, an SMS gateway and an Arattai Business account. SG Reach then sends your campaigns and automations through them, collects delivery and reply events, and shows conversations in one inbox. Messages are billed by those providers at their rates.
Who is SG Reach for?
Businesses and teams that talk to customers on messaging and email: online stores, schools and coaching institutes, clinics, real estate teams, service firms and agencies running campaigns for clients.
Is SG Reach suitable for small businesses?
Yes. Start with one channel on the Starter plan or the free trial, connect the number and email you already use, and add automation as you grow. You pay providers only for messages you actually send.
Channels
What is WhatsApp marketing automation?
It means sending WhatsApp messages automatically based on rules: a welcome when someone joins, a reminder before an appointment, a follow up when someone does not reply. In SG Reach this is done with chatbot flows and drip sequences, using approved templates where WhatsApp requires them.
Can SG Reach automate WhatsApp replies?
Yes. Chatbot flows reply to keywords or any message, ask questions, show buttons and list menus, and hand the chat to a person when needed. An AI reply step can answer from your business information.
Does SG Reach support email campaigns?
Yes. Send newsletters and campaigns through your own SMTP provider with DKIM signing, one-click unsubscribe, bounce handling and click tracking. Email can also be a step in sequences and flows.
Can I manage multiple WhatsApp accounts?
Yes. Connect several WhatsApp numbers to one workspace, up to the number your plan allows, and choose which number sends each campaign and which number an AI calling agent answers.
What is Arattai and why use it?
Arattai is a messaging app from Zoho with a business platform for templates and chats. SG Reach supports it as a fourth channel, mainly alongside WhatsApp and as a fallback, so people who use Arattai can be reached there.
Do I need DLT registration for SMS in India?
Yes, for commercial SMS to Indian numbers. Your business, sender ID and templates must be registered on an operator DLT portal. SG Reach stores the DLT template ID and sends variables in the order your template expects.
Automation and AI
What is smart fallback?
When a message cannot be delivered on one channel, for example the number is not on WhatsApp, SG Reach sends your backup message on the next channel in your order. Each person gets one message, not one on every channel.
What is a drip sequence?
A series of messages sent over days or weeks, each on the channel you choose. Steps can depend on whether the person opened, clicked or replied, and the sequence stops when they reply, buy or unsubscribe.
How do AI agents help businesses?
They handle the first response to routine questions, draft replies and campaign text, translate messages and summarise calls, so your team spends time where a person matters. You choose where AI answers on its own and where it only suggests.
Can several team members manage conversations?
Yes. Invite team members as managers or agents. Chats can be assigned to a person, agents can be limited to their own chats, and private notes keep everyone informed.
Pricing and plans
How much does SG Reach cost?
Paid plans start at the Starter price shown on the pricing page, billed monthly or yearly, and every workspace starts with a free trial. Channel charges from Meta, your SMS gateway, your email provider and Arattai are paid to them directly, with no SG Reach markup.
What is included in each plan?
Every plan includes all four channels, the shared inbox, chatbots, drip sequences and smart fallback. Plans differ in monthly message allowances, contacts, WhatsApp numbers, team members, active flows and sequences, AI credits, and access to the REST API, AI calling and Email Pro.
What happens when I reach a limit?
New campaigns on that channel cannot go beyond what is left this month, and the app shows what remains. Other channels keep working. Upgrade for more straight away, or wait for the monthly reset.
Security and data
How does SG Reach protect my data?
Each workspace is isolated and checked on every request, stored credentials are encrypted, every user signs in with two-factor authentication, and incoming webhooks from Meta, Twilio and Arattai are verified by signature.
How is customer consent handled?
Each contact has a separate opt-in for WhatsApp, email, SMS and Arattai. Campaigns and automations skip people who opted out, email unsubscribes are processed with one click, and hard bounces are suppressed automatically.
Read the guides on the blog, or write to hello@spritegenix.com.
Start with one channel. Add the rest when you are ready.
Every new workspace starts with a free trial of all four channels, chatbots and sequences. No card needed.