Build chatbots on a canvas, not in code
Connect steps on a visual canvas: buttons, list menus, questions that save answers, conditions, delays, AI replies and calls to your own systems. The same flow can answer on WhatsApp and on Arattai.
Can SG Reach automate WhatsApp replies?
Yes. A flow can start when a customer sends a keyword, sends any message, or when something happens such as a new contact or a form submission. It replies on its own, asks questions, saves the answers to the contact and hands the chat to a person when needed.
Do I need to know how to code?
No. Flows are built by dragging steps and connecting them. If you want to go further, the HTTP request, Google Sheets and database steps let a flow read and write data in your own systems.
What happens when the bot cannot help?
Add an Assign agent step. The chat moves to your team in the shared inbox with the full history, so the customer does not have to repeat themselves.
What you can do
Messages
Text, images and documents, reply buttons (up to three), list menus (up to ten rows), approved templates and WhatsApp Forms.
Logic
Ask a question and save the answer, branch on conditions, update contact fields, wait for a set time or until the customer replies, opens or clicks.
Other channels
Send an SMS, email the contact, send an Arattai template, or use Smart send to try channels in your order until one gets through.
AI
An AI reply step answers from your business information. You can also describe a flow in plain words and let AI draft it for you to edit.
Integrations
Call any HTTP API or webhook, add rows to Google Sheets, create Google Calendar events and Docs, or query a MySQL database.
Hand over to sequences
Start a multi-day drip sequence from any step, for example after a lead answers your qualifying questions.
More questions about chatbot builder
Does the same flow work on Arattai?
Yes. Choose WhatsApp, Arattai or both for each flow. On Arattai, buttons and list menus are shown as numbered options and typed answers are matched to them.
How many flows can I run?
Each plan sets a number of active flows. Inactive drafts do not count.
Can a flow start from something other than a message?
Yes. Seventeen events can start a flow, including a tag being added, an email link being clicked, an SMS being delivered or a WhatsApp message failing.
Start with one channel. Add the rest when you are ready.
Every new workspace starts with a free trial of all four channels, chatbots and sequences. No card needed.