Fewer missed appointments, calmer front desks
Confirm bookings, send reminders the day before and answer routine questions automatically, while your front desk handles the conversations that need a person.
How can clinics use SG Reach?
Send appointment confirmations and reminders on WhatsApp with SMS fallback, answer questions about timings and location with a chatbot, and let the front desk reply to patients from a shared inbox. Keep medical details out of marketing messages and message only patients who have agreed to it.
What usually gets in the way
- Patients who forget appointments.
- Phones that ring all day with the same questions.
- Patient data that must be handled carefully.
A setup that works
Marketing automation
A reminder sequence enrolled from your booking system through a webhook.
Chatbot builder
A chatbot for timings, location and booking requests.
Shared inbox
Private notes and assignment for the front desk.
A sample journey
Build it once with flows and sequences. Each customer moves through it on their own schedule.
How automation works- At booking
Confirmation on WhatsApp
- The day before
Reminder with a reply button to confirm or reschedule
- If WhatsApp fails
The same reminder by SMS
Other industries
Start with one channel. Add the rest when you are ready.
Every new workspace starts with a free trial of all four channels, chatbots and sequences. No card needed.