Recover carts and keep buyers coming back
Send order updates, remind shoppers about carts they left and invite past buyers back, on the channel each customer actually reads.
How do online stores use SG Reach?
Most start with three journeys: order and delivery updates, an abandoned cart reminder that moves from WhatsApp to SMS and email, and a win back sequence for customers who have not ordered in a while. Your store connects through webhooks and the REST API.
What usually gets in the way
- Shoppers who leave without paying.
- Customers asking where their order is.
- Repeat purchases that depend on remembering to message people.
A setup that works
Marketing automation
The abandoned cart sequence template, enrolled by your store through a webhook.
Integrations
REST API calls from your store to send order updates.
Shared inbox
A shared inbox for order questions with quick replies.
A sample journey
Build it once with flows and sequences. Each customer moves through it on their own schedule.
How automation works- 30 minutes after a cart is abandoned
Smart send reminder: WhatsApp, then SMS, then email
- 1 day later
Email showing the products they left
- 2 days later, only if they did not click
A last SMS reminder. The journey stops if they buy or reply
Other industries
Start with one channel. Add the rest when you are ready.
Every new workspace starts with a free trial of all four channels, chatbots and sequences. No card needed.