Big-company follow up, without a big team
Answer enquiries quickly, remind customers before they forget and bring them back after a purchase, using the WhatsApp number, email address and SMS sender you already have.
Is SG Reach suitable for small businesses?
Yes. You can start with one channel and one WhatsApp number on the Starter plan, use your own provider accounts so you pay only for the messages you send, and add chatbots and sequences when you are ready. Every new workspace starts with a free trial.
What usually gets in the way
- Replying to every enquiry while you are busy serving customers.
- Remembering to follow up with people who asked but did not buy.
- Sending offers without paying for a separate tool for each channel.
A setup that works
Chatbot builder
A welcome chatbot that answers prices, timings and location, then hands over to you.
Contact management
Tags for enquiry, customer and repeat customer.
Marketing automation
A follow up sequence for people who asked about a product.
A sample journey
Build it once with flows and sequences. Each customer moves through it on their own schedule.
How automation works- When someone messages you for the first time
Chatbot replies with your menu of common answers
- If they ask for a person
Chat is assigned to you in the inbox
- Next day, if they have not bought
A friendly follow up on WhatsApp, or SMS if WhatsApp fails
Other industries
Start with one channel. Add the rest when you are ready.
Every new workspace starts with a free trial of all four channels, chatbots and sequences. No card needed.