AI that works from your business details
Add your business information once. SG Reach then uses it to suggest replies to your team, answer routine questions inside chatbot flows, translate messages, draft campaign copy and build flows from a short description.
How do AI agents help businesses?
They take the first pass at repetitive work: answering common questions, drafting messages and summarising conversations. Your team spends its time on the conversations that need a person. In SG Reach you decide where AI replies on its own (an AI reply step in a flow) and where it only suggests text for an agent to send.
Which AI models does SG Reach use?
It works with OpenAI and Anthropic models. A workspace can use the platform's AI connection or add its own API key in the AI assistant settings.
Is AI usage limited?
Each plan includes a number of AI credits per month. One AI action, such as a suggested reply or a translation, uses one credit.
What you can do
Suggested replies
Three reply options based on the conversation and your business details, in the tone you choose.
Automatic answers in flows
The AI reply step answers questions inside a chatbot and can pass the chat to a person when it should.
Translation and rewriting
Translate a message before sending, or rewrite it to be shorter, friendlier or more formal.
Campaign and template drafts
Describe what you want to say and get a first draft for WhatsApp, SMS or email.
Flows from a description
Describe the chatbot you need and AI lays out the steps on the canvas for you to review and edit.
Voice agents
On plans with AI calling, a voice agent answers WhatsApp calls and writes a summary of each call.
More questions about ai assistant and agents
Can AI make mistakes?
Yes, like any AI. Keep your business information accurate, test flows before turning them on, and use an Assign agent step for questions the AI should not answer.
Does AI read all my conversations?
AI only processes the conversation or text you ask it to work on, at the moment you use it, through the AI provider configured for your workspace.
Start with one channel. Add the rest when you are ready.
Every new workspace starts with a free trial of all four channels, chatbots and sequences. No card needed.